Why SEMA ?

Why SEMA ?


There are over 5 billion global messaging accounts (The population of earth is 7.7 billion). WhatsApp alone processes more messages than all of SMS. Mobile penetration in Kenya stands at 91% by Q1 2019 while that of Africa stands at 80%. 70% of all mobile phone users own smartphones in Kenya. 12 billion messages were sent in Q4 of 2018 down from 15 billion text messages in the previous quarter. WhatsApp has 13.5 million users in Kenya. 

Is your brand plugged in ?

Join Our Community

Be Verified
Get a verified badge from Facebook certifying that you are a genuine brand authenticizing your campaign and securing trust amongst your customers
Be Scalable
Be Efficient

We don't just provide the infrastructure,
we join you in building seamless customer experiences.

Our API ensures your customers will be able to access data that is private to them only (Deposits, Premiums or Statements). You will finally be able to capture response rates of your SMS campaigns by integrating WhatsApp bots in your messages.

Elevate your customer experience

Customers can raise queries through WhatsApp, FB or SMS and receive automatic responses, chat with a customer care agent and rate customer service agents, all through our conversational channels.

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Have clear visibility over delivery rates of your messages. Know how your campaign is performing and adjust accordingly.
Steadily grow a clean and updated contact database and utilize it for cross-sell and up-sell campaigns in future.
Launch surveys at key points of a Customer's Journey. Automate Card Applications, Letter applications and other CS tasks freeing time for staff to cross-sell and up-sell

TRACK STATUS OF CLAIMS

SEMA enables customers to track status of their insurance claims through WhatsApp and FB messenger

INTEGRATE MPESA PAYMENTS

SEMA enables customers make MPESA Payments through a WhatsApp or FB Messenger STK push eliminating the need of remembering the policy number or paybill number.

AUTOMATED POLICY STATEMENTS

Through SEMA, Customers are able to query for policy statements through WhatsApp or FB Messenger and have them delivered on email instantly

PURCHASE PRODUCTS

Through SEMA, Customers will be able to purchase Insurance Products directly through WhatsApp without need of contacting a sales agent.

Lead Generation through WhatsApp referrals

With Sema, you can design a channel which when customers join can discover everything about your product/service. Every customer that shares that channel results in leads that can be exported and shared with Sales Agents for engagement.

CLEAN & UPDATED CUSTOMER DATABASE

SEMA ensures customers are able to update their profiles regularly (location, marital status, dependants) thereby ensuring the data remains relevant.

RATE CUSTOMER SERVICE

Through SEMA, customers will be able to rate customer service through Emojis, text and Gifs.

NOTIFICATIONS

Through SEMA, customers are able to receive WhatsApp notifications upon sign up to a new product or when they make payments

TRAFFIC TO DIGITAL PLATFORMS

Through SEMA, Brands are able to drive traffic to it’s digital platforms (mobile & web) through WhatsApp

Meet the Beethovens of conversational technology

Korah Karanja
Korah KaranjaManaging Director
Korah Karanja
Korah KaranjaManaging Director
Korah Karanja is the Managing Director of MyPrimePay. He spearheaded the Revenue and Value Addition division for one of the largest retail chains in East Africa driving its growth from 20 to 50 stores. For close to a decade, he oversaw the deployment of Value Adding products and integrations of banking applications with the retail giant.

Francis Kamau
Francis KamauDirector, Digital Products
Francis Kamau
Francis KamauDirector, Digital Products
Francis Kamau is the Director of Digital Products at MyPrimePay. He has brought to market tech platforms for multiple corporations in sub-Saharan Africa cutting across the Banking, Telecommunications, and Retail sectors. He has over a decade experience in Product Management, Team Leadership and Business Intelligence

Ivan Kamau-Smith
Ivan Kamau-SmithDirector, Sales & Marketing
Ivan Kamau-Smith
Ivan Kamau-SmithDirector, Sales & Marketing
Ivan Kamau-Smith is the Director of Sales & Marketing at MyPrimePay. Ivan has comprehensive experience in building strategic partnerships in both the private and public sector and bringing product to market. He is a seasoned professional in international business relations with cross continental networks ranging from South Africa, Namibia, Kenya and Uganda.

CLIENTS

A multinational telecommunications provider that uses SEMA to automate sales and handle customer service queries on one of it's channels

A local telecommunications provider that uses SEMA to automate sales and handle customer service queries on one of its channels

A Kenyan telecommunications provider that uses SEMA to automate sales and handle customer care queries on one of it's channels

A non-profit in Kenya that uses SEMA to streamline operations of it's mentorship programs

PRICING

1 MONTH TRIAL

$10/Month

  • A test channel for product discovery
  • $10 per Customer Care Line
  • $ 0.05 per Customer Conversation per month
  • 0$ for Setup & Implementation
  • 1 User
  • Limited access to Reports & Analytics Module
  • Limited access to Marketing Module
  • Limited access to Customer Service Module

BUSINESS

$0,5K/Month

  • Superb for SMEs
  • $10 per Customer Care Line
  • $ 0.05 per Customer Conversation per month
  • $ 5K for Setup & Implementation
  • Up to 3 Users
  • Limited Access to Reports & Analytics Module
  • Limited Access to Marketing Module
  • Limited Access to Customer Service Module

Interesting Highlights

Sema supports 46 languages making it usable across multiple territories and subsidiaries. Sema's scalability ensures your business applies a streamlined way of handling customer service all while managing costs considerably


  • Get a verified badge from WhatsApp
  • 40% response rate on your customer surveys
  • Pay per conversation, not per message
  • Automate answers to FAQs
  • Generate Leads through WhatsApp campaigns
  • Build your Customer 360 profile

Our Skills

Product Development
WhatsApp for Business API
MPESA Daraja API
Insurtech
81%
Customer Service, Marketing & Digital Platforms
86%
Enterprise CRM Integrations
93%

Gain real-time visibility over your b2c conversations

Track traffic on your product listings through Bot reports. Track payments made through MPESA on your WhatsApp integration. Categorize your customer care queries and monitor traffic on a real-time basis.

WE ARE IN THE AGE OF CONVERSATIONAL COMMERCE

83% of customers message a brand to first learn about a product/service. 76% make contact to get support while 75% contact a brand to make a purchase. 10 Billion messages are exchanged between people and businesses each month on Messenger alone. Monthly active base for WhatsApp is 13.5 million (Monthly active base for MPESA is 13.4 million).

Plug your brand today to enhance its conversational ability

0%
DROP IN SMS REVENUES (SAFARICOM 2018/19 REPORT)
0%
GROWTH IN DATA REVENUES (SAFARICOM 2018/19 REPORT)
0MILLION
MOBILE PHONE SUBSCRIPTIONS (MEDIA LANDSCAPE REPORT)
0MILLION
SMARTPHONE PENERATION (CA 2018 REPORT)
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